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Project Master's sharing of monitoring project quotations
With the advancement of technology, security equipment such as surveillance systems is increasingly being installed to protect the safety of life and property for businesses, shops, and individuals. As a professional in the security industry, when discussing business proposals, budgeting is often a key topic. Not every solution fits all, so I’d like to share some insights from experienced engineers.
Although I have been involved in many monitoring projects—both large and small—I still consider myself somewhat inexperienced, especially when it comes to smaller installations. Large-scale security bids or government projects are entirely different, but for small-scale setups, there are certain best practices that can make a big difference.
First, it's essential to understand the client's needs and determine where the cameras should be placed to cover the necessary areas effectively. Without knowing the specific locations, you can't proceed with confidence.
Second, ask the client about their desired outcome and explain the advantages of different camera options. Are they using 1 million, 1.3 million, or 2 million pixel cameras? Are they opting for analog or high-definition models like Dahua’s coaxial HD cameras? Are they choosing branded products or custom-built solutions? Some clients may not know what they need, but it’s our job to guide them based on their actual use case.
For example, in a small restaurant, the main focus might be on the cash register area and key passageways. If the client wants to avoid theft or monitor accidents, we can recommend a basic setup that records for around 7 days. By showing them the live feed on their phone and comparing the image quality between analog and digital options, we can help them make an informed decision that balances cost and effectiveness.
Third, guiding the client through the options and demonstrating the results is crucial. Many clients aren’t familiar with how remote viewing works, so we need to walk them through it step by step.
Fourth, once the plan is confirmed, it's important to outline the after-sales service clearly. Clients care about reliability and support, so we must specify warranty periods, response times, and service guarantees in the contract. This builds trust and ensures no disputes later on.
Fifth, sign the contract, collect a deposit, and maintain a professional relationship. Even a small deposit of 10 yuan should be collected. When signing, don’t hesitate if the amount is less than 100 yuan—take the initiative to finalize the agreement. Also, ensure your profit margins are considered during the planning stage.
Sixth, during installation, follow the client's preferences or directly install according to the plan. Always let the client check the work to ensure it matches the contract description. Even if they don’t inspect it themselves, it’s our responsibility to do everything properly, as poor installation can lead to long-term issues and damage our reputation.
After installation, conduct a final inspection and get the client’s signature. Provide training on how to use the system and emphasize any precautions. For mobile access, demonstrate how to view the footage remotely and encourage the client to do the same.
Finally, after project completion, leave a detailed plan with the client and ensure they understand how to use the system effectively. Different setups require different approaches, so clear communication is essential.
**Appendix: Typical Monitoring and Maintenance Charges**
**1. Charging Methods:**
- A. Charge per service call, with a free warranty period.
- B. Charge in stages to ensure continuous system operation.
- C. Charge per repair item, with a limited warranty.
- D. One-time payment with lifetime maintenance and support.
**2. Pricing Standards:**
The cost varies depending on the system scale and complexity. Below is a general guideline:
**3. System Maintenance Fees:**
Maintenance fees are typically calculated as a percentage of the total system investment:
- For systems under 500,000 RMB: 6%-8% annually.
- For systems between 500,000 and 1,000,000 RMB: 4%-6% annually.
- For systems between 1,000,000 and 3,000,000 RMB: 3%-5% annually.
- For systems between 3,000,000 and 6,000,000 RMB: 2%-4% annually.
- For systems over 6,000,000 RMB: 0.5%-2% annually.
These fees are not limited to the number of visits and cover ongoing support and maintenance.